Return Policy for NZ Survival Bags
At NZ Survival Bags, we stand behind the quality of our products. If you receive a faulty item, we are happy to assist with a replacement under the following conditions:
Faulty Products
- Faulty products can be returned within 30 days of the purchase date.
- Once the faulty product is received and inspected, we will provide a replacement product.
Return Shipping
- Customers are responsible for covering the cost of shipping the faulty product back to us.
- We recommend using a tracked shipping service to ensure safe delivery.
How to Process a Return
- Contact our customer support team at info@nzsurvivalbags.co.nz with your order details and a description of the fault. Or give us a call on 0800 111 064.
- We will provide instructions on how to return the product.
- Upon receiving the faulty product, we will send out a replacement promptly.
Non-Faulty Products
- Please note that we do not accept returns for non-faulty products, as we focus on ensuring the quality of every item shipped.
Your satisfaction is important to us. If you have any questions or concerns, you can contact us here: Contact